Toursnlodging.com, hereinafter called “Tournsnlodging” is a trading name of  SunCity Travel LLC (License for an incoming tour operator activities AG No. 581251 of 26/07/2012). Tournsnlodging offers online reservation services and online store to the Customer on condition that the Customer will read and agree with the contents of the present agreement. Tournsnlodging does not take any responsibility if the Customer misunderstand the rules and principles of the functioning of the system. If you are not going to accept our conditions, please do not use this site.

1. OVERVIEW

By accepting the Privacy Policy and Terms & Conditions in registration, you expressly consent to our use and disclosure of your personal information in the manner described in the Privacy Policy and Terms & Conditions. This Terms & Conditions took effect on June 05, 2013.

2. DEFINITIONS

In this document, terms that commence with a capital letter are defined in this Section.

  • “Customer” means an individual who has registered with the Site.
  • “Products and Services” means the hotel accommodation, car rental, ground transportation, tours, airline travel, events, and attractions, travel insurance, travel goods, travel cards, vouchers and other items available through the Site.
  • “Content” means the text, documents, information, data, articles, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Site. “Content” also includes Marks and Products and Services.
  • “Tournsnlodging” means this Site and its subsidiaries and affiliates.
  • “Provider” means Toursnlodging’s contracted tour operators, property owners, suppliers, information providers, and travel and leisure service providers.
  • “Product” means every good, service, ticket etc. which Provider sells on Tournsnlodging.
  • “Book” means to reserve.
  • “Site” means this website  (www.www.suncity-travel.com and toursnlodging.com) and any respective sub sites, together with the respective Content, Products and Services available from this Site and any sub sites.
  • “Instant reservation” means tourist voucher, which generated automatically and sent to Customer by e-mail to confirm his reservation.
  • “On request reservation” means confirmation or no confirmation (in case of overbooking, wrong dates or other reasons) of reservation within 24 hours.

The terms “Site”, “Content” and “Products and Services” do not include the sites, marks, content, products or services that are provided by third parties, and that are available through a link from the Site. Their use is subject to the terms set forth by their respective owners or operations, on the third party’s website.

3. SERVICES AND PRICES

Tournsnlodging provides an online platform through which sellers, tour operators, Property owners and other Providers can advertise their goods, services, tours and rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through Tournsnlodging, you enter into a direct (legally binding) contractual relationship with SunCity Travel LLC. From the point at which you make your reservation, we act solely as an intermediary between you and Provider, transmitting the details of your reservation to the relevant Provider and sending you a confirmation email for and on behalf of Provider.

The prices on our Site are highly competitive. All prices on the Tournsnlodging are indicated like per day, per person, per room, per unit, per bed, per service for your entire tour, event, stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on Site or the confirmation email.

4. RESERVATION, FEES, AMENDMENT, CANCELLATION AND REFUND 

4.1. Making a reservation

In order to book services via Tournsnlodging you should search for available options using search facility on the Site.

On making a reservation according to the Payment Policy of every product, you:

а). shall pay a deposit for instant confirming your reservation;

б). shall pay a Service Fee to Tournsnlodging provide you some several options for accommodation, health tours, MICE, group services etc.

The deposit is disclosed to you prior to confirming your reservation. You will be responsible to SunCity Travel LLC for payment of the balance of the cost of the travel services booked by you and, where applicable, payment of taxes or service fees pursuant to the terms and conditions of trade applied. Your reservation is confirmed once:

а). your payment with a credit or debit card has been accepted by  Tournsnlodging, the operator of this Site;

б). you received a confirmation voucher for your reservation from  Tournsnlodging.

4.2. Booking payment

Tournsnlodging may charge a deposit for the instant confirmation of your booking when you book transfers or tour packages or Service Fee when you book accommodation, MICE, health tours or group services available from the Site.

All payments with credit/debit cards on this Site are processing with Platon Payment Gateway and are 100% secure. We accept Visa, Visa Electron, MasterCard and Maestro cards. All payments are debited in Ukrainian Hrivnas according to the currency exchange rate, valid on the day of the reservation. In the case of failed credit card transactions we reserve the right to cancel unpaid services and all vouchers will be null and void.

All deposits and Service Fees are non-refundable payments. The deposit amount is included in the final calculations with SunCity Travel LLC and you pay the difference between the total cost of services and the paid deposit. The Service Fee is not included in the price of services and are charged separately. In addition, you are responsible for all charges, fees, duties, taxes or other payments arising from the use of products and services available on the Site. You will be notified of the deposit rates and Service Fees before we confirm your order.

4.3. Payment for “On request” services and Balance Due

Tournsnlodging accepts the following kinds of payments:

1. Platon Processing via Raiffeisen Bank Aval Payment Gateway: 3D Secured payment; Visa, Visa Electron, MasterCard, Maestro are accepted; E-Invoice in Ukrainian Hryvnya (UAH); no registration; banking fee – 3% of the total amount.

2. Bank transfer: cash/online payment;  Invoice in US Dollar (USD) or Euro (EUR); no registration; banking fee according to prices of your bank.

3. Western Union/MoneyGram: cash payment; Invoice in US Dollar (USD); registration at the bank office; high banking fee.

4. Cash upon arrival: you can pay in cash upon arrival in coordination with the manager of SunCity Travel LLC.

Here are the rules and terms of payment for our services:

Service

Confirmation

Booking/Request payment, EUR / UAH

Term of 100% prepayment, days prior to check-in 

Kinds of 100% prepayment

Tours instant

Deposit* € 80 per 1 pax

12

PC, BT, WU/MG

Transfers instant

Deposit 100%

Accommodation (1-9 pax) on request

Fee** € 5

2

PC, BT, WU/MG, cash upon arrival

Accommodation (10+ pax) on request

Fee**:

  • 10-30 pax – € 50,
  • 31-60 pax – € 75,
  • 61+ pax – € 100

10

PC, BT, WU/MG, cash upon arrival
Health tours on request

Fee** € 20

12

PC, BT, WU/MG, cash upon arrival
MICE on request

Fee**:

  • 2-10 pax – € 50,
  • 11-30 pax – € 75,
  • 31-50 pax – € 100,
  • 50-100 pax – € 125,
  • 101+ pax – € 150

15

BT

PC – payment card, BT – bank transfer, WU/MG – Western Union/MoneyGram *In case the price of the tour is less than the deposit size you will be charged with 100% prepayment equal to the cost of the tour **Pays per request 

4.4. Reservation Change Policy

If you change your reservation including guest name, last name, arrival or departure date, amount of booked services, change of a room type or class of hotels, change of class of services etc. Tournsnlodging will charge you amount which is indicated below:

Service

Days prior to check-in

Charge, EUR/UAH *

Tours (instant and on request) 30 days and more

free

15-29 days

€ 20 / UAH 220

14 days and less

€ 35 / UAH 385

Tranfsers 10 days and more free
9 days and less

€ 5 / UAH 55

Accommodation (1-9 pax) 15 days and more free
8-14 days

€ 15 / UAH 165

7 days and less

€ 25 / UAH 275

Accommodation (10+ pax) 25 days and more free
12-24 days

€ 15 / UAH 165

11 days and less

€ 25 / UAH 275

Health tours 20 days and more free
19 days and less

€ 35 / UAH 385

MICE 20 days and more free
19 days and less

€ 150 / UAH 1650

*Pays per reservation

Any change to this Reservation Change Policy will be advised by email when you make your amendment.

4.5. After a reservation is confirmed/request paid

Tournsnlodging will provide a booking confirmation on behalf of the Provider. For online reservations, a confirmation screen indicates that your booking is confirmed, including all details of the reserved service. A confirmation email is also provided. It is your sole responsibility to ensure that any email address you provide is correct, your email system is functional, and that your system will not block or use filtering devices to prevent the delivery of any confirmation email.  The reservation ID number included on the confirmation should be quoted in all communications regarding the reservation.  To order services on request you will receive a variety of service options that Tournsnlodging will be able to offer, based on your requirements for the category of service and its cost, within 24 hours.

4.6. Cancellation Policy

Cancellations may be made through this Site by e-mail. You agree that in the event that you cancel your reservation, you authorize Tournsnlodging to charge to your credit or debit card without further reference to you an amount determined by the Cancellation Policy terms, conditions, and policies applicable to the reservation which is indicated in the Cancellation Policy. Your deposit and Service Fee made at the time of cancellation is non-refundable, as described in paragraph 4.2 above.

Service

Days prior to check-in

Charge

Tours (instant and on request) 45 days and more

free

30-44 days

35% of total amount

15-29 days

50% of total amount

6-14 days

75% of total amount

5 days and less

100% of total amount

Tranfsers 12 days and more

free

3-11 days

50% of total amount

2 days and less

100% of total amount

Accommodation (1-9 pax) 20 days and more

free

10-19 days

0,35 price of 1 night

4-9 days

0,50 price of 1 night

3 days and less

0,75 price of 1 night

Accommodation (10+ pax) 30 days and more

free

15-29 days

0,35 price of 1 night

6-14 days

0,50 price of 1 night

5 days and less

0,75 price of 1 night

Health tours 30 days and more

free

13-29 days

40% of total amount

12 days and less

65% of total amount

MICE 30 days and more

free

15-29 days

35% of total amount

6-14 days

50% of total amount

5 days and less

75% of total amount

4.7. Failure to arrive (No-show)

If you do not cancel your reservation, your failure to arrive (no-show) by the agreed check-in date and/or time will result in the cancellation of your entire reservation. By confirming a reservation with your credit or debit card, you agree that in the event you fail to arrive by your agreed check-in date and/or time, you authorize Tournsnlodging to charge to your credit or debit card without further reference to you an amount determined by present Terms and Conditions, and policies applicable to the reservation. Your deposit and Service Fee made at the time of cancellation is non-refundable, as described in paragraph 4.2 above.

Service

Charge

Tours

100% of total amount

Transfers

100% of total amount

Accommodation

Price of 1 night

Health tours

100% of total amount

MICE

100% of total amount

4.8. Refund to the Customer

In case of 100% prepayment for Products and Services, Tournsnlodging provides a refund to you according to Reservation Change Policy and Cancellation Policy (please, see above). Refund is made in full size minus the amount of deposit, penalty charge and banking fee. In case of non-use by you of separate or full service on own fault, their cost is non-refundable.

5. ACCOMMODATION

Certain rates are valid only for ‘minimum stay’ period as indicated. If you book for more or fewer nights the hotel reserves the right to offer an alternative rate appropriate for the duration requested.

Your normal time of check in is 14:00. After registration, you will be allocated a room. Please note that when checking-in after midnight, your room will be reserved from the previous day. Normal check out time of your room is at 12:00 hrs on the scheduled departure date.

6. BOOKING DEADLINES

Tournsnlodging is able to accept online bookings up to the day of the check in, depending upon a product.

7. ADDITIONAL CHARGES

You must make payment for all services that are not included on your voucher (e.g. meals, phone call charges, laundry and mini-bar) directly to the Provider prior to check out or end of services.

8. ERRORS

Tournsnlodging cannot be held responsible for any costs incurred as a result of incorrect dates or data input by you. It is your responsibility to supply the correct dates and information for all services requested.

9. COMPLAINTS

If you have a genuine complaint concerning your accommodation or other services and cannot resolve it with the Provider directly, you must report it to Tournsnlodging immediately using the emergency number on your voucher or special form on the Site. We will attempt to resolve the matter or seek an alternative for you locally if appropriate. Upgrades will incur additional cost to you. Complaints concerning accommodation cannot be dealt with after the event if you fail to report it at the time.

10. CONSENT

By consenting to our terms of booking, you confirm that you are at least 18 years of age.

11. FORCE MAJEURE

Tournsnlodging shall not be reliable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limit to the generality of the foregoing, the following shall be regarded as such circumstances: acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, or strikes.

12. CHANGES TO YOUR RESERVATION

If Tournsnlodging causes any change to your travel arrangements within 7 days prior to arrival, we undertake to offer a similar or superior standard of accommodation without additional cost to you, or a prompt and full refund of all monies paid. In the highly unlikely event that it is not possible to provide accommodation of a similar or superior standard, we will offer compensation of $50 (or equivalent in UAH) per person and prompt and full refund of all monies paid, unless the cause is by reason of force majeure.

13. YOUR CONTACT DETAILS

If you fail to provide your correct email address and telephone number with country code, we cannot be held responsible for your failure to receive documents and messages concerning the status of your reservation. We reserve the right to cancel reservations when we are unable to contact you if necessary.

 14. DISCLAIMER OF WARRANTY

Tournsnlodging and its Providers make no warranty of any kind regarding the Site, Content, Products or Services, all of which are provided on an “as is” basis.  Tournsnlodging and its Providers expressly disclaim any representation or warranty that the Site will be free from errors, viruses or other harmful components, that communications to or from the Site will be secure and not intercepted, that the Services and other capabilities offered from the Site will be uninterrupted, or that its Content will be accurate, complete or timely.  The fact that Tournsnlodging is including or offering any Product or Service on the Site is not an endorsement or a recommendation of the Product or Service.

OTHER THAN THOSE WARRANTIES WHICH, UNDER THE LAWS APPLICABLE TO THESE TERMS, ARE IMPLIED BY LAWS, AND ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION, TOURNSNLODGING AND ITS PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.

15. LIABILITY AND COPYRIGHT

By confirming your reservation, you agree that any liability for losses, damages, additional expenses or any claim whatsoever arising out of or in connection with Tournsnlodging error or omission, Provider error or omission, changes in availability, accommodation, health, injury, weather, strikes, fraud, service provider closings or discontinuance of service, or any other cause shall be borne by you, unless otherwise agreed between you and the Provider. Under no circumstances shall Tournsnlodging, its owners or affiliates be held responsible for such losses, expenses, claims, or demands for refunds or compensation.

All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Tournsnlodging or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Tournsnlodging and protected by international copyright laws. All software used on this site is the property of Tournsnlodging or its software suppliers and protected by international copyright laws.

16. PASSPORTS AND VISAS

Passports and visas are your responsibility. This Site provides reservations only – you must check with your own local consulate for up to date visa requirements.

General Information: Most countries require that your passport is valid for a minimum of six months after exit and has at least one blank page. Please check with your own local consulate for up-to-date visa requirements. Please note that only the applicable Consulates have the authority to grant visas and the granting of a visa is entirely at their discretion. Failure to obtain a visa will result in cancellation charges.

Citizens of the following countries do not require visa to enter Ukraine for a less than 90 days stays:Andorra, Armenia, Austria, Azerbaijan, Belgium, Belarus, Brazil, Bosnia and Herzegovina, Bulgaria, Brunei Darussalam, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Georgia, Hungary, Hong Kong, Ireland, Iceland, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Lichtenstein, Luxemburg, Macedonia, Malta, Moldova, Monaco, Mongolia, Montenegro, Netherlands, Norway, Paraguay, Poland, Portugal, Russia, Romania, San Marino, Serbia, Southern Korea, Spain, Slovakia, Slovenia, Sweden, Switzerland, Tadzhikistan, Turkey, USA, Uzbekistan, Vatican.

Citizens of Antigua and Barbuda, Barbados, Mauritius, Salvador, Seychelles can receive visa to enter Ukraine upon arrival airports of Kyiv (Boryspil Airport). In order to get a visa on spot, client must show original voucher and visa support letter, confirming their stay in Ukraine.

All other nationals must apply for visa at the country of their travel beforehand.

More detailed information about visa assistance provided by SunCity Travel LLC you can get HERE

17.  CONTACTS

If you have any questions or suggestions regarding our Terms and Conditions or Privacy Policy, please contact us at:

SunCity Travel, LLC
26 Kikvidze St., Office 67A, Kyiv-01103, Ukraine
Phone +380 (96) 0181298
E-mail: office [at] suncity [hyphen] travel [dot] com